What you will do
Vietdemy is Clever Academy's online course platform. You help learners and companies choose the right course and learning path, and stay with them until they start learning. Pay is a base salary plus revenue-based bonus/commission.
1. Online course consulting
- Handle enquiries from Vietdemy marketing channels: www.vietdemy.vn, Zalo OA and Zalo Mini App, Facebook, hotline, email, webinars and affiliate referrals.
- Understand each learner's goal, current level and available time, and recommend a course, bundle or membership from the Vietdemy catalogue: IELTS, TOEFL, SAT, ACT, GMAT, GRE prep; CFA; AI and data skills; business and management.
- Explain fees, current offers, payment and refund policies exactly as published on the website.
- Guide learners through sign-up, payment, course-code activation and their first lesson.
2. Follow-up and conversion
- Manage your customer list, appointments and orders in CA CRM; follow up unpaid orders and abandoned carts.
- Reach out by phone, Zalo and email to improve conversion.
- Offer renewals, membership upgrades or next courses to existing learners.
- Meet monthly/quarterly personal sales and conversion targets.
3. Business clients (B2B)
- Take training requests from companies and present Vietdemy for Business (bulk course codes, learner admin portal, progress reports).
- Prepare quotes and contracts with the team and follow up on employees' code activation.
4. Working with Marketing and Academic Operations
- Join webinars, livestreams and course events when needed.
- Feed back lead quality and frequent learner questions to Marketing; hand learning or technical issues to Customer Care & Academic Operations.
5. Data
- Keep customer details and consulting history complete and accurate in CA CRM.
- Report sales, conversion rate and pipeline weekly/monthly.
KPIs
- Monthly/quarterly personal sales.
- Lead-to-order conversion rate; response time to new leads.
- Renewal and repeat-purchase rate.
- Completeness and accuracy of CRM data.
Pay and benefits
- Base salary plus bonus/commission based on personal revenue; the exact package is discussed at interview, based on skills and experience.
- Health insurance for permanent staff (state and private); paid leave.
- Internal discounts on Clever Academy, Clever Junior and Vietdemy products and services for you and your family.
- Flexible schedule and location, combining office and remote work.
- Onboarding on products, consulting process and tools.
Work mode and tools
- Full-time, hybrid between our Hanoi or Ho Chi Minh City office and remote work.
- Tools: CA CRM (customers, orders, appointments), Zalo OA, email, phone.
What we look for
- Good knowledge of international standardised tests (IELTS, TOEFL, SAT, ACT, GMAT, GRE) or the CFA programme; knowledge of the US education system is a plus.
- Experience in consulting or sales, ideally education or digital products.
- Strong consulting, communication and persuasion skills; a good listener.
- Comfortable with online tools (Zalo, email, spreadsheets); quick to learn a CRM.
- Proactive and results-driven; works well independently in a hybrid setup.
- Good English is a plus; B2B sales experience is a plus.